Customer Support Leadership Position

1 week ago


Salem, Tamil Nadu, India beBeeSupport Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Director Customer Support Job Description

We are seeking an experienced leader to drive top-notch support services for global clients.

You will lead high-performing teams across geographies, ensuring exceptional client satisfaction, timely issue resolution, and outstanding customer experience.

Main Responsibilities:
  • Lead cross-functional support teams globally
  • Manage tier-1 and tier-2 teams across multiple locations
  • Drive escalation management, platform troubleshooting, and key performance indicators (KPIs)
  • Benchmark and implement support service level agreements (SLAs), standard operating procedures (SOPs), and quality metrics
  • Monitor net promoter score (NPS) and develop continuous improvement initiatives
  • Promote customer retention through a customer-centric approach
  • Collaborate with product, technology, and delivery teams
  • Recruit, train, and mentor high-performing support teams

Required Skills and Qualifications:

  • Proven leadership experience in customer support
  • Strong communication and interpersonal skills
  • Able to work in a fast-paced environment
  • Excellent problem-solving and analytical skills
  • Ability to prioritize tasks and manage multiple projects

What We Offer:

  • Competitive compensation package
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment


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