Tech Support Professional for Trimble Chennai R&D Center
4 days ago
About the Role
We are seeking a highly skilled Tech Support Professional to join our team at Trimble's Chennai R&D center. This is an exciting opportunity to work with a leading technology company and contribute to the development of innovative solutions.
Job Summary
The successful candidate will be responsible for providing technical support to Trimble employees worldwide, ensuring they have a seamless experience with our products and services. This role requires excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
About the Job Description
In this role, you will be responsible for:
- Providing first-line technical support to Trimble employees via phone, email, or in-person
- Troubleshooting and resolving technical issues related to computer hardware, software, and networking
- Maintaining accurate records of technical support interactions and escalating complex issues to senior technicians when necessary
- Collaborating with internal teams to resolve technical issues and improve overall customer satisfaction
Requirements
To succeed in this role, you will need:
- A strong understanding of computer hardware, software, and networking fundamentals
- Excellent communication and interpersonal skills
- Able to work independently with minimal supervision and as part of a team
- Familiarity with Microsoft Office and other productivity software
- Basic knowledge of Windows, Mac, and Linux operating systems
- Ability to multitask and handle multiple priorities simultaneously
About Your Location
Trimble's Chennai R&D center is a state-of-the-art facility with a collaborative and dynamic work environment. Our team members enjoy a range of benefits, including access to cutting-edge technology, opportunities for professional growth, and a competitive salary package.
Estimated Salary: ₹800,000 - ₹1,200,000 per annum
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