Executive Director

1 week ago

Coimbatore, Tamil Nadu, India beBeeBackgroundVerification Full time ₹ 30,00,000 - ₹ 70,00,000

Leadership Role in Background Verification Team

We are seeking a results-driven and experienced professional to lead a team of executives handling background verification processes, including employment, education, and address verifications. This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

Key Responsibilities:

  • Lead, motivate, and supervise a team of BGV call centre executives to achieve high performance standards.
  • Monitor live and recorded calls to ensure quality, accuracy, and compliance with client-specific and internal standards.
  • Oversee the timely closure of verification cases while ensuring adherence to defined turnaround times.
  • Provide ongoing coaching, feedback, and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments (e.g., Quality Assurance, Client Servicing, HR).
  • Ensure strict adherence to data privacy, confidentiality, and security protocols.
  • Conduct refresher and training sessions to keep the team updated on process changes and compliance requirements.

Requirements:

  • Bachelor's degree in any field.
  • 3-5 years of experience in a call centre environment, preferably in background verification or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and ability to manage multiple priorities in a fast-paced environment.

Why Choose Us:

  • Be part of an organization with a strong reputation in the industry.
  • Lead a diverse team in a collaborative and growth-driven environment.
  • Work in a dynamic, fast-paced environment where your ideas and contributions have a meaningful impact.

The ideal candidate will be a motivated and results-driven leader who can inspire and empower their team to deliver exceptional results. They will be a strategic thinker with a passion for process improvement and a commitment to delivering high-quality outcomes.

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