Business Quality and Portfolio Lead

5 days ago


Mumbai, Maharashtra, India DBS Bank Full time

Key Responsibilities: As a Business Quality and Portfolio Lead, you will oversee key metrics like persistency and grievance management, drive business quality initiatives, and work closely with the Banca Head on strategic projects.

Key Accountabilities:

  • Ensuring best-in-class persistency
  • GRI management
  • 90% certification
  • Budget planning
  • Revenue recon and accrual

Job Duties & Responsibilities:

  • Persistency, drive business quality initiatives, and analysis
  • Formulate budget and fee projections
  • Track delivery of key projects across the team
  • Identify areas of improvement for business scale-up
  • Ensure timely review with internal and external stakeholders

Required Experience: 12-14 years

Education / Preferred Qualifications: Post Graduate / MBA

Core Competencies:

  • Strong understanding of Insurance products and life insurance
  • Strong analytics background and business planning

DBS India - Culture & Behaviors:

  • Performance through Value-Based Propositions
  • Customer focus by delighting customers and reducing complaints


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