Tyre Manufacturing Leadership Professional

2 days ago

Gurgaon, Haryana, India beBeeCustomerExperience Full time ₹ 25,00,000 - ₹ 50,10,000

As a seasoned professional, you will have the opportunity to work with a leading brand in the tyre manufacturing industry.

This high-visibility leadership role offers a dynamic work environment that encourages growth, cross-functional collaboration, and continuous improvement.

The organization is known for its advanced R&D capabilities and robust partnerships with major automotive OEMs, delivering high-performance products and solutions across multiple markets.

Job Description

We are seeking a skilled individual to develop and implement our OE service strategy aligned with overall business objectives and requirements.

  • Develop and implement the OE service strategy aligned with overall business objectives and requirements.
  • Collaborate with R&D, regional heads, and field teams to support new product testing and gather performance feedback on new and existing vehicle platforms.
  • Initiate product surveys and Voice of Customer (VOC) studies to enhance products and processes, ensuring alignment with marketing, quality, and R&D functions.
  • Build and maintain strong relationships with senior service leadership at OEMs to strengthen service presence and drive collaboration.
  • Support participation in joint campaigns, service drives, and training workshops in alignment with OE strategic goals.
  • Ensure timely resolution of quality complaints, particularly related to line rejections, by adhering to defined service level agreements.
  • Coordinate with manufacturing and quality teams to drive product/process improvements and ensure timely submission of effective corrective and preventive actions (CAPA).
  • Manage OE portal activities in compliance with industry standards and regulatory requirements.
  • Conduct OE customer satisfaction (C-SAT) surveys and share actionable insights with relevant internal stakeholders for continuous improvement.
Required Skills and Qualifications
  • Minimum 12 years of experience in technical services, OE operations, or related areas.
  • Demonstrates strategic planning and leadership capabilities.
  • Skilled in business development, customer relationship management, and cross-functional collaboration.
  • Proven ability to drive product and process improvements through VOC and market feedback.
  • Strong interpersonal, communication, and analytical skills.
  • Experienced in handling complaint resolution and implementing effective CAPA.
  • Capable of managing and conducting technical training and service campaigns.
  • Proficient in MS Office and familiar with commercial and service policies.
  • Strong team development and people management skills.
  • Must be open to travel.

Key attributes include a Mechanical or Electronics or Automobile Engineering background and a proven track record of driving business growth through innovation and collaboration.

Benefits

This role offers a competitive compensation package, comprehensive benefits, and opportunities for career advancement in a dynamic and supportive work environment.

Others

We welcome applications from motivated individuals who are passionate about delivering exceptional results and contributing to the success of our organisation.

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