Customer Support Specialist
2 weeks ago
We are seeking skilled and enthusiastic professionals to join our dynamic customer support team.
The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience.
Key Responsibilities:- Attend mandatory training sessions and actively participate in the role.
- Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
- Maintain accurate documentation and records using office automation tools.
- Collaborate with team members to meet operational targets and deliver outstanding service.
- Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.
Requirements:
- Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
- Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
- Communication Skills: Strong verbal and written English communication skills.
- Typing Skills: Minimum 25 WPM typing speed.
- Technical Proficiency: Comfortable working with office automation tools and digital platforms.
- Shift Flexibility: Open to rotational shifts, 5 days a week.
Why This Opportunity?
- Chance to grow in a fast-paced, process-driven environment.
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