International Service Process Representative

6 days ago


Hyderabad, Telangana, India CapTalent HR Full time

Job Description

We are looking for a Voice Process Specialist to join our team at CapTalent HR. The ideal candidate will have excellent communication skills and experience in customer service from International Voice & Chat support.

Responsibilities:

  1. Provide exceptional customer service via phone and other communication channels.
  2. Meet KPI targets and ensure high-quality service delivery.
  3. Maintain a thorough understanding of client products and services.
  4. Collaborate with colleagues to resolve customer issues and improve overall service quality.

Requirements:

  1. High school diploma or undergraduate degree.
  2. At least 6 months of experience in a customer-facing role.
  3. Excellent verbal communication skills and ability to work in a team environment.

Preferred Qualifications:

  1. Previous experience in customer service, preferably in the hospitality industry.
  2. Knowledge of client products and services.
  3. Experience in Voice/Messaging/Chat Support.

Language Requirements:

Language proficiency will depend on the region, with a B2 level required.



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