International Service Process Representative
6 days ago
Job Description
We are looking for a Voice Process Specialist to join our team at CapTalent HR. The ideal candidate will have excellent communication skills and experience in customer service from International Voice & Chat support.
Responsibilities:
- Provide exceptional customer service via phone and other communication channels.
- Meet KPI targets and ensure high-quality service delivery.
- Maintain a thorough understanding of client products and services.
- Collaborate with colleagues to resolve customer issues and improve overall service quality.
Requirements:
- High school diploma or undergraduate degree.
- At least 6 months of experience in a customer-facing role.
- Excellent verbal communication skills and ability to work in a team environment.
Preferred Qualifications:
- Previous experience in customer service, preferably in the hospitality industry.
- Knowledge of client products and services.
- Experience in Voice/Messaging/Chat Support.
Language Requirements:
Language proficiency will depend on the region, with a B2 level required.
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