International Customer Service Representative
7 days ago
Role Summary:
The Hird is currently seeking a skilled International Customer Service Representative to join our team. As an International Customer Service Representative, you will be responsible for providing exceptional customer service to our clients worldwide. This role requires strong communication skills, technical knowledge, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Call Handling: Respond to customer inquiries via phone, email, or chat, providing timely and effective solutions to their issues.
- Issue Resolution: Troubleshoot and resolve customer complaints, escalating complex issues to senior agents or technical teams as needed.
- Knowledge Management: Update and maintain our knowledge base with accurate and helpful information, ensuring that our customers receive the best possible support.
Requirements:
- Technical Skills: Proficiency in IT service management tools, such as ITSM software, and a strong understanding of technical concepts.
- Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information in a clear and concise manner.
- Customer Service: A passion for delivering exceptional customer service, with a focus on empathy, active listening, and problem-solving.
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