Customer Service Representative

4 weeks ago


Hyderabad, Telangana, India Marriott International Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Organize and coordinate group check-in and pre-registration procedures
  • Sell rooms to guests without reservations and anticipate sold-out situations
  • Block rooms in the computer and identify designated requirements
  • Perform duplicate reservation checks and run daily reports
  • Supply guests with directions and information, and answer their requests and questions
  • Arrange transportation for guests and issue safe deposit boxes
  • Cash guests' checks and process all payment types

Requirements

  • High school diploma or equivalent
  • At least 1 year of related work experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and provide exceptional customer service

About Marriott International

Marriott International is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.



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