
Retail Operations Strategist
17 hours ago
As a Customer Experience Specialist, you will lead the transformation of retail and QSR operations, bridging the gap between business needs and technology solutions.
Key Responsibilities:
- Conduct workshops with clients to understand their pain points, business processes, reporting & dashboarding needs
- Translate business requirements into functional specifications
- Collaborate with technical teams to configure and deploy systems aligned with business goals
Required Skills & Qualifications:
- 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery
- Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience
- Knowledge of Marketing Automation tools & how they function
- Familiarity with analytics platforms (e.g., Power BI, Tableau, Google Analytics)
Benefits:
- Drive customer engagement and operational efficiency
- Act as a trusted advisor to marketing, operations, and IT teams
About Us:
We are a leading provider of AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester.
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