
Customer Service Professional
3 hours ago
About Us
We are a fast-growing organization with a global customer base.
Our vision is to provide reliable transportation services worldwide.
Our mission is to empower local fleets.
- Partner-centric approach
- Team collaboration and ownership
- Continuous learning and improvement
- Hard-working and pragmatic mindset
- Result-driven performance
Key Responsibilities:
- Manage and resolve issues by communicating with drivers and customers.
- Enforce high service standards.
- Confirm the ride was completed and update the system accordingly or ask the driver to do it.
- Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
- Develop and maintain good working relationships with Suppliers, Operations, Sales, and other functions, plus any external stakeholders.
- Provide customer support services.
Requirements:
- Minimum 2 years of experience working as a customer support representative or in a similar environment.
- Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
- Strong operational and analytical skills.
- Excellent English verbal and written communication.
- Proficiency with Microsoft Office Suite.
- Able to accommodate a full-time schedule.
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