
Professional Customer Service Representative
24 hours ago
**Job Title:** Tele Calling Executive
We are seeking a highly motivated and experienced professional to handle inbound and outbound calls from customers, resolve their queries and concerns, and provide excellent customer service.
Key Responsibilities:- Resolve customer inquiries and concerns via phone calls.
- Provide high levels of customer satisfaction by delivering exceptional service.
- Achieve daily call volume targets and meet sales goals.
- Collaborate with internal teams to resolve complex customer issues.
- Maintain accurate records of customer interactions and transactions.
- Identify opportunities to upsell and cross-sell products and services.
- A bachelor's degree is required.
- Proven experience in telecalling or customer service is essential.
- Excellent communication and interpersonal skills are necessary.
- The ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills are needed.
- Familiarity with banking products and services is an advantage.
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