Client Delivery Manager
4 weeks ago
About the Role
The Client Delivery Manager will be responsible for managing a team of Managed Services Client Delivery Specialists, providing overall contract management for local, small and low to medium complexity client contracts. This role ensures client satisfaction, service delivery and contract profitability for their assigned client contracts.
Key Responsibilities
- Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts
- Oversees the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards
- Cultivates and maintains strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations
- Acts as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction
- Develops and manages an annual operational budget and works with the Commercial Team to ensure that monthly and pass-through billing occurs
Requirements
- Advanced demonstrated experience in managed services - service delivery and client management
- Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards
- Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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