Client Delivery Manager

4 days ago

Mumbai, Maharashtra, India NTT DATA Full time

Job Overview



As a Client Delivery Manager at NTT DATA, you will play a key role in driving client satisfaction and service delivery excellence. This is a management position, primarily responsible for leading a team of Managed Services Client Delivery Specialists. Your primary objective will be to ensure client satisfaction, service delivery, and contract profitability for assigned client contracts.



Responsibilities




  • Oversee the day-to-day delivery of managed services to clients, ensuring adherence to service-level agreements (SLAs) and quality standards.
  • Work closely with cross-functional teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options, and assisting with the decision to select the most appropriate vendor/supplier.
  • Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
  • Build and maintain strong relationships with key clients, serving as the primary point of contact for service-related inquiries, issues, and escalations.
  • Act as a problem solver, addressing client concerns, resolving issues, and ensuring client satisfaction.
  • Allocate resources effectively to meet client demands, including people, technology, and infrastructure.
  • Identify potential risks to service delivery and work proactively to mitigate them, ensuring minimal disruption to clients.
  • Review all proposals delivered to the client and ensure that growth objectives within the account are in line with the company's overall growth objectives and serve the best interest of the client.
  • Serve as the client's advocate within the organization, ensuring their needs and concerns are addressed promptly and effectively.
  • Continuously monitor service performance, identify areas for improvement, and implement strategies to enhance service quality and efficiency.
  • Develop and maintain reporting mechanisms to track service delivery KPIs, and provide regular updates to clients and senior management.
  • Contribute to pre-sales processes by providing information, determining the effort required to deliver, and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
  • Collaborate and engage with various stakeholders, including review boards and steering committees, to ensure the delivery of services against agreed Service Level Agreements.
  • Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
  • Negotiate and resolve contractual issues, including failure to meet contractual obligations.
  • Partner with the organization to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilized.
  • Lead and mentor a team of delivery managers, service coordinators, and support staff to ensure they meet their goals and deliver exceptional client service.


Requirements




  • Advanced understanding of the IT services industry, including trends, technologies, and best practices.
  • Advanced knowledge of managed services, including service level agreements (SLAs), service delivery models, and service management frameworks.
  • Advanced understanding of client needs, expectations, and industry-specific challenges to tailor services accordingly.
  • Advanced leadership and management skills to lead a team of professionals and drive results.
  • Excellent communication skills, both written and verbal, for interacting with clients, team members, and stakeholders.
  • Ability to build and maintain strong client relationships, understand their needs, and ensure client satisfaction.
  • Advanced proficiency in project management methodologies to plan, execute, and monitor service delivery projects effectively.
  • Strong analytical and problem-solving skills to address client issues and challenges proactively.
  • Advanced budgeting and financial management skills to ensure profitable service delivery.
  • Ability to manage relationships with third-party vendors and partners as needed for service delivery.
  • Client-centric mindset, always putting the client's needs and satisfaction first.
  • Willingness and ability to adapt to changing technology, client requirements, and industry trends.
  • Ability to develop long-term and short-term plans for service delivery improvement.
  • Focus on achieving measurable outcomes and delivering value to clients.
  • Collaboration and teamwork are essential, as the role involves working with cross-functional teams.

  • Client Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India NTT DATA Full time

    About the RoleThe Client Delivery Manager will be responsible for managing a team of Managed Services Client Delivery Specialists, providing overall contract management for local, small and low to medium complexity client contracts. This role ensures client satisfaction, service delivery and contract profitability for their assigned client contracts.Key...

  • Client Delivery Manager

    3 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    About the RoleAs a Client Delivery Manager at NTT DATA, you will be responsible for managing high-level relationships with clients, serving as the primary management contact and client liaison during delivery of professional services engagements or outsourced solutions. Your strategic focus will be on client satisfaction, maintaining client communication,...

  • Client Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    Job DescriptionAs a Client Delivery Manager at NTT DATA, you will be responsible for managing a team of Managed Services Client Delivery Specialists. This role supports the business and protects the company's reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts. Your primary goal...

  • Client Delivery Manager

    3 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    Job DescriptionAbout the RoleWe are seeking a highly skilled Client Delivery Manager to join our team at NTT DATA. As a Client Delivery Manager, you will be responsible for managing high-level relationships with clients, ensuring client satisfaction, and driving business growth.Key ResponsibilitiesLead and coach a team of Service Delivery Specialists to...

  • Senior Client Delivery Manager

    3 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    Job Title: Senior Client Delivery ManagerNTT is seeking a highly skilled Senior Client Delivery Manager to join our team. As a Senior Client Delivery Manager, you will be responsible for managing client relationships and delivering high-quality services to our clients.Key Responsibilities:Manage client relationships and deliver high-quality services to...

  • Senior Client Delivery Manager

    3 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    Job DescriptionAs a Senior Client Delivery Manager at NTT DATA, you will be responsible for managing a team of Managed Services Client Delivery Specialists. This role supports the business and protects the company's reputation by taking responsibility for overall contract management for local, small and low to medium complexity client contracts. This role is...

  • Client Delivery Manager

    4 days ago

    Mumbai, Maharashtra, India NTT Full time

    About This RoleThis is a unique opportunity to join NTT DATA as a Manager, Managed Services Client Delivery. The successful candidate will be responsible for managing a team of Managed Services Client Delivery Specialists, ensuring client satisfaction and service delivery alignment with contractual agreements.Key ResponsibilitiesResponsible for client...

  • Director of Managed Services Client Delivery

    3 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    About the RoleThe Director of Managed Services Client Delivery will be responsible for overseeing the end-to-end delivery of managed services contracts to strategic clients, ensuring client satisfaction, and managing a team of professionals. This role will develop and maintain strong relationships with strategic clients, ensuring that service level...

  • Service Delivery Manager, Client Success

    5 days ago

    Mumbai, Maharashtra, India NTT DATA Full time

    About the RoleThis is a management position responsible for managing a team of Managed Services Client Delivery Specialists. The Manager, Managed Services Client Delivery supports the business and protects the company's reputation by taking responsibility for overall contract management for local, small, and low to medium complexity client contracts.The...

  • Senior Manager of Client Delivery Services

    1 week ago

    Mumbai, Maharashtra, India NTT DATA Full time

    Delivering Exceptional Client ExperiencesAbout the RoleThe Manager, Managed Services Client Delivery plays a vital role in ensuring the successful delivery of managed services to clients. This position is responsible for managing a team of professionals who work closely with clients to understand their needs and deliver tailored services that meet their...

  • Managed Services Client Delivery Specialist

    3 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    Job DescriptionMake an impact with NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.Your day at NTT DATAThe role of Managed Services Client Delivery Specialist is a seasoned role,...

  • Managed Services Client Delivery Specialist

    2 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...

  • Managed Services Client Delivery Specialist

    3 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    Job DescriptionMake a difference with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT...

  • Director, Managed Services Client Delivery Lead

    3 weeks ago

    Mumbai, Maharashtra, India NTT DATA Full time

    About the RoleThe Director, Managed Services Client Delivery is a key leadership position responsible for overseeing the end-to-end delivery of managed services contracts to strategic clients. This role ensures client satisfaction, manages a team of professionals, and develops strong relationships with strategic clients to meet service level agreements...

  • Project Manager

    5 days ago

    Mumbai, Maharashtra, India Walr Full time

    About WalrWalr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr's services include efficient data collection methods,...

  • Client Delivery Lead

    1 week ago

    Mumbai, Maharashtra, India Pinstorm Full time

    Role OverviewWe are seeking a highly skilled Client Delivery Lead to join our team at Pinstorm.About the RoleClient SuccessTake ownership of client success and showcase value to clients through result-driven execution of all activitiesInternal BriefingUnderstand client business requirements and convert them to internal briefs across social media, paid media,...

  • Senior Manager of Client Insights Delivery

    5 days ago

    Mumbai, Maharashtra, India The Nielsen Company Full time

    Campaign Analytics Role: The Nielsen Company is seeking a Senior Manager of Client Insights Delivery to lead our Global Campaign Analytics Commercial team. Our team collaborates to deliver actionable recommendations that help clients win in the marketplace. About the Job As a Senior Manager, you will be responsible for collaborating with Pre-Sales to consult...

  • Senior Manager, Client Insights Delivery

    3 weeks ago

    Mumbai, Maharashtra, India The Nielsen Company Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Client Insights Delivery to join our Global Nielsen Campaign Analytics Commercial team. As a key member of our team, you will be responsible for collaborating with Pre-Sales, Operations, and Clients to deliver actionable recommendations that drive business growth and market impact.Key...

  • Senior Manager, Client Insights Delivery

    3 weeks ago

    Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Overview: We are seeking a highly skilled Senior Manager, Client Insights Delivery to join our team at The Nielsen Company. In this role, you will be responsible for collaborating with our Global Nielsen Campaign Analytics Commercial team to deliver actionable recommendations that help clients win in the marketplace. You will work closely with clients,...

  • Service Delivery Manager

    3 weeks ago

    Mumbai, Maharashtra, India NTT Full time

    Service Delivery ManagerAt NTT DATA, we are seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for managing a team of delivery specialists and ensuring the successful delivery of managed services to our clients. Your primary focus will be on client satisfaction, service delivery, and contract...