Sales Performance Manager

3 days ago

Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

The Sales Team Lead will be responsible for leading a team of telesales agents, driving sales performance, and ensuring customer satisfaction.

The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record of achieving sales targets.

Key Responsibilities:

  • Lead, motivate, and monitor a team of telesales agents to meet individual and team sales targets.
  • Schedule and manage team shifts, ensuring adequate staffing during peak hours.
  • Track daily, weekly, and monthly performance metrics like lead conversion, revenue, and call productivity.

Sales Performance and Coaching:

  • Provide regular training and coaching to enhance selling skills, product knowledge, and communication abilities.
  • Conduct performance reviews, set clear goals, and identify opportunities for improvement.
  • Share sales best practices and motivate the team to achieve targets.

Sales Strategy Execution:

  • Develop and implement sales techniques and strategies to drive better conversion rates.
  • Work closely with leadership to execute campaigns, promotions, and target-driven initiatives.
  • Track lead pipeline and ensure timely follow-ups on leads and prospects.

Customer Engagement and Problem Solving:

  • Ensure agents maintain a professional, customer-focused approach during calls.
  • Address escalations or customer objections to ensure a positive sales experience.
  • Identify gaps in processes that impact sales performance and recommend improvements.

Reporting and Performance Analysis:

  • Prepare and share detailed sales performance reports with leadership.
  • Analyze team performance data to identify trends, successes, and areas for development.
  • Ensure accuracy in reporting lead conversions, revenue generation, and agent productivity.

Team Motivation and Engagement:

  • Build a positive, competitive, and energetic team environment.
  • Recognize top performers and implement incentive programs to drive results.
  • Promote teamwork and maintain high agent morale.

This role is perfect for a motivated and results-driven leader with a passion for sales who is looking for a new challenge.

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