Senior Network Infrastructure Specialist
4 weeks ago
About the Role
The MS Senior Network Engineer is responsible for delivering high-quality technical services to clients by identifying and resolving complex technical incidents and problems. This involves proactively managing service level agreements, ensuring zero missed SLA conditions, and maintaining a high level of service delivery. The engineer will work closely with clients to understand their requirements, create positive client experiences, and provide accurate and regular performance reports to management.
Key Responsibilities
- Configure, install, test, and operate client site infrastructure to ensure optimal performance.
- Perform routine checks, apply monitoring tools, and respond to alerts to prevent and resolve technical issues.
- Identify and log technical incidents in a timely manner, providing detailed documentation for future reference.
- Assist in analyzing, assigning, and escalating support calls to ensure timely resolution.
- Investigate third-line support calls, identify root causes, and report findings to relevant stakeholders.
- Provide proactive technical support to clients, including field engineering services and maintenance of infrastructure.
- Conduct regular reviews of incidents and service requests, analyzing trends and recommending improvements to quality and efficiency.
- Collaborate with clients and internal stakeholders to ensure effective communication and issue resolution.
Requirements
- Advanced diploma or degree in IT/Computing or equivalent work experience.
- Proven experience in an engineering function within a medium to large ICT organization.
- Demonstrated knowledge of ITIL processes and managed services.
- Excellent communication and interpersonal skills, with the ability to work across different cultures and social groups.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
About NTT DATA
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and AI, industry solutions, and application development, infrastructure management, and connectivity.
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