
Travel Experience Architect
11 hours ago
The Global Travel Manager will oversee all aspects of international and domestic travel arrangements for the organization.
This role requires managing employee travel experiences, supply chain management, and compliance with various travel requirements. It will include planning and managing enterprise travel budgets, policies, process design, and improvement.
Effective global communication to travellers on travel services and awareness is essential. Time to confirm travel services should be within 24 hours and time to reconcile financial statements within three days.
Helpdesk support and escalation management are required for query resolution same day. Understanding of Business Visa processing requirements for global destinations and all employee bases is necessary.
Key Responsibilities:
- Prepare and deploy Global travel policy and SOP in line with industry best practices
- Manage travel experience at target levels and take actions for improvement and issue resolution
- iTravel tool sustenance and improvements based on traveller feedback and organizational requirements
- Travel metric management
Requirements:
- Negotiate contracts and rates with travel vendors to ensure the best possible terms and savings for the organization
- Evaluate and monitor vendor performance to ensure quality service delivery
- Effective global communication to travellers on travel services and awareness
- SLA Compliance for travel services: Time to confirm travel services within 24 hours and time to reconcile financial statements within three days
- Helpdesk support and escalation management for query resolution same day
- Understanding of Business Visa processing requirements for global destinations and all employee bases
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