Business Process Operations Leader

20 hours ago


Bengaluru, Karnataka, India Hiresquad Resources Full time
Job Description

We are seeking a seasoned Business Process Operations Leader to join our team at Hiresquad Resources. In this role, you will oversee the day-to-day operations of our banking process, ensuring seamless delivery of services to our clients.

Key Responsibilities
  • Manage a team of 100-150 executives supporting voice operations in a 24/7 shift environment.
  • Establish and maintain high levels of employee and customer satisfaction by delivering on SLAs.
  • Analyze and implement improvement plans to maximize revenue generation and meet financial targets.
  • Select, train, develop, and manage the performance of direct reports and their associates.
Requirements
  • 2+ years of experience as an Operations Manager in a Banking/BFSI process.
  • Excellent communication skills and a strong understanding of banking products and services.
  • Ability to lead, guide, and mentor a team effectively in a fast-paced BPO environment.
Preferred Skills
  • Banking/BFSI/collection experience is a must.
  • Candidates should have a graduate or post-graduate degree.
  • Strong knowledge of credit card and other banking products.
Benefits

As a Business Process Operations Leader with Hiresquad Resources, you can expect:

  • A competitive salary of up to ₹14 LPA (dependent on last drawn package).
  • The opportunity to work in a dynamic and challenging environment.
  • A chance to develop your leadership skills and advance your career.

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