Business Process Operations Leader
20 hours ago
We are seeking a seasoned Business Process Operations Leader to join our team at Hiresquad Resources. In this role, you will oversee the day-to-day operations of our banking process, ensuring seamless delivery of services to our clients.
Key Responsibilities- Manage a team of 100-150 executives supporting voice operations in a 24/7 shift environment.
- Establish and maintain high levels of employee and customer satisfaction by delivering on SLAs.
- Analyze and implement improvement plans to maximize revenue generation and meet financial targets.
- Select, train, develop, and manage the performance of direct reports and their associates.
- 2+ years of experience as an Operations Manager in a Banking/BFSI process.
- Excellent communication skills and a strong understanding of banking products and services.
- Ability to lead, guide, and mentor a team effectively in a fast-paced BPO environment.
- Banking/BFSI/collection experience is a must.
- Candidates should have a graduate or post-graduate degree.
- Strong knowledge of credit card and other banking products.
As a Business Process Operations Leader with Hiresquad Resources, you can expect:
- A competitive salary of up to ₹14 LPA (dependent on last drawn package).
- The opportunity to work in a dynamic and challenging environment.
- A chance to develop your leadership skills and advance your career.
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