Highly Skilled Network Support Specialist

4 days ago

Ellore, Andhra Pradesh, India beBeeNetwork Full time ₹ 18,00,000 - ₹ 22,00,000
Network Operations Specialist

This role involves overseeing and owning support tickets related to existing customer services. The successful candidate will design and implement changes as per client requirements, working closely with a team of network specialists.

Key Responsibilities
  • Regular communication with existing customers through verbal and written means is essential for maintaining strong relationships.
  • Provide 3rd line support for incoming customer support queries and escalations from the support desk.
  • Take ownership and effectively manage support tickets for incidents, change, and service requests in a timely manner.
  • Plan and complete projects assigned by senior management.
  • Document customer solutions, including technical documentation and summary write-ups.
  • Perform disaster recovery testing to ensure business continuity.
  • Support and mentor junior engineers.
  • Provide resources to the solution delivery team for supporting configuration and implementation of new customer projects.
  • Participate in an on-call rota for high-priority incidents outside regular working hours.
Technical Environment
  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.
Knowledge and Experience Required
  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level is required.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols is necessary.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution is crucial.
  • Advanced knowledge of layer 2 and 3 protocols is essential.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate, Cisco ASA is beneficial.
  • Strong knowledge of OSPF and BGP in an ISP environment is desirable.
  • Proficient in packet capture and interpretation is necessary.

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