Hotel Reservation Specialist

1 month ago


Goa, India Accor Full time
Job Title: Reservation Executive

As a key member of our team, you will play a vital role in delivering exceptional guest experiences. Your primary responsibility will be to ensure that our guests feel welcome and valued from the moment they make contact with us.

Key Responsibilities:
  • Provide personalized service to guests, ensuring their needs are met and exceeded.
  • Maximize revenue through effective up-selling and cross-selling techniques.
  • Recommend hotel facilities and provide guests with information and assistance as required.
  • Process room reservations, manage rooming lists, and update accurate information in our systems.
  • Implement effective selling strategies to optimize room revenues.
  • Coordinate the activities of the reservation department, ensuring high levels of accuracy and efficiency.
  • Identify and report any matters that may impact the hotel's interests to management.
Requirements:
  • A guest-focused personality is essential for this role.
  • Prior experience working with Opera or a related system is an asset.
  • Strong interpersonal and problem-solving skills are required.
  • Fluency in English is essential, with additional languages a plus.
Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

What's in it for you:
  • An employee benefit card offering discounted rates worldwide.
  • Access to learning programs through our Academies.
  • The opportunity to develop your talent and grow within your property and across the world.
  • The ability to make a difference through our Corporate Social Responsibility activities.

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