Hotel Reservations Manager

4 weeks ago


Goa, India The Indian Hotels Company Limited Full time
Job Responsibilities

As a key member of our team, the Reservations Executive plays a vital role in delivering exceptional service to our guests. This includes assisting the Reservations Manager in administering reservations functions, supervising staff on a daily basis, and working closely with other departments to ensure seamless service delivery.

Key Responsibilities:
  • Responsible for soliciting and managing reservations sales-related opportunities to maximize revenue growth.
  • Manages and provides training to Reservations Sales staff to ensure they have the skills and knowledge required to deliver exceptional service.
  • Actively upsells business opportunities to drive revenue growth and achieve personal and team-related revenue goals.
  • Ensures guest satisfaction by delivering service excellence throughout each customer experience.
  • Maintains good working relations with other departments, particularly Front Office, and keeps close contact with regular guests to identify and relay their needs for service delivery.
  • Assists the Reservations Manager in loading sellable contracted rates in the system for ease of reservations.
  • Responds to incoming reservations sales opportunities for the property that are outside parameters.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively to achieve sales targets.
  • Assists in monitoring group reservation forecast data to inform sales strategies.
  • Coordinates with sales and Convention Services to process rooming lists and reservation cards.
Requirements:
  • Intermediate to Advanced Microsoft Office skills.
  • Opera System knowledge.
  • Able to work in a fast-paced environment and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
What We Offer:

As a member of our team, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on delivering exceptional service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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