Chief Customer Support Liaison

2 days ago


Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 35,00,000
Job Title

Gain hands-on experience in building and optimizing customer support systems and processes.

About Us

AiSensy is a WhatsApp-based marketing and engagement platform that empowers businesses to grow their revenues via WhatsApp.

Responsibilities
  • Manage customer inquiries across multiple channels.
  • Provide accurate product/service information and handle complaints.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed records of all interactions in CRM/support tools.
  • Collaborate with the support team to achieve and exceed key performance indicators (KPIs)/service level agreements (SLAs).
Requirements
  • 2-6 years of experience in customer support or a related role.
  • Strong communication skills and a customer-first mindset.
  • Proficiency in support platforms and CRM tools.

Benefits: Gain hands-on experience, collaborate closely with founders and leaders, share insights and receive direct feedback.

What We Offer: A chance to work with top brands, drive 25-80% of revenues using AiSensy, and maintain detailed records of all interactions.


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