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South Regional General Manager, Service Operations Leader

1 week ago


Bengaluru, Karnataka, India GE HealthCare Full time
Job Overview

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. We are seeking a highly skilled South Regional General Manager, Service Operations to lead our service operations across the South region of India and South Asia.

About the Role
  • Lead a highly experienced team of Service Managers to execute service operations metrics such as CSAT, installation and corrective repairs, remote fix, on-time fix, productivity, and optimum utilization.
  • Maintain and enhance relationships with customers through customer visits and structured QBRs involving CFTs.
  • Drive operational execution and achievement of business metrics, ensuring predictable and accurate forecasting, and partnering with service sales for cash collection management, revenue, and Field Engineer productivity.
Key Responsibilities
  1. Strive for customer delight to ensure that GE HealthCare is the preferred partner of choice for all new and repeat purchases by offering maximum uptime of equipment, aiming for CSAT >95%.
  2. Partner with the Healthcare Project Management team for a flawless installation customer experience, delivering CSAT >98%.
  3. Act as a mentor/coach to high-performing teams, resolving their issues on time by interfacing with CFTs.
Requirements
  • Bachelor's Degree with 15+ years of overall experience.
  • At least 5+ years of operational or program management experience in service, technology, or operations, preferably in the healthcare business.
  • Strong analytical and quantitative skills.
  • Excellent verbal, written, and communication skills.
Benefits

We offer a competitive salary and benefits package, including relocation assistance, as well as opportunities for career growth and professional development. Our total rewards are designed to unlock your ambition and give you the boost and flexibility you need to turn your ideas into world-changing realities.