Senior Quality Systems Specialist

6 days ago

Mumbai, Maharashtra, India beBeeAssurance Full time ₹ 25,00,000 - ₹ 40,00,000
Job Overview

The Quality Assurance Manager is a key position that oversees the implementation and maintenance of quality management systems to ensure all products, services, and processes meet internal standards and regulatory requirements.

Responsibilities
  • Establish and maintain a Quality Management System (QMS) aligned with ISO standards and internal SOPs.
  • Conduct regular audits across warehouses and regional offices, ensuring timely closure of non-conformities and readiness for client and third-party audits.
  • Own quality-related customer complaints, conducting root cause analysis, initiating corrective & preventive actions (CAPA), and ensuring closure within defined timelines.
  • Drive process excellence initiatives using tools like Lean, Six Sigma, or Kaizen, monitoring operational KPIs and implementing measures to reduce defects, damages, or delays.
  • Provide training sessions for operations and warehouse teams on quality SOPs, standards, and audit preparedness, fostering a culture of quality ownership at all levels.
  • Collaborate with procurement and ops teams to ensure partner compliance, conducting vendor audits, defining SLAs, and monitoring performance through quality KPIs.
Requirements
  • Internal/External ISO:9001 certified.
  • Knowledge of ISO standards (e.g., ISO 9001, ISO 14001, ISO 45001).
  • Quality Management System (QMS) implementation and compliance.
  • Internal and external audit planning and execution.
  • Root Cause Analysis (RCA) and Corrective/Preventive Action (CAPA).
  • Familiarity with Lean, Six Sigma, 5S, and Kaizen principles.
  • Process mapping and continuous improvement initiatives.
  • Customer complaint handling and resolution.
  • Quality metrics tracking and dashboard reporting.
  • Strong documentation and SOP preparation skills.
  • Vendor quality evaluation and audit.
  • Compliance with safety, health, and environmental (HSE) norms.
  • Training and awareness on quality processes.
  • Operational understanding of logistics, warehouse, and supply chain processes.

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