Windows Server Operations Specialist

3 weeks ago


Delhi, Delhi, India NTT DATA Full time

Job Overview:

The Security Managed Services Engineer (L2) role at NTT DATA is a critical position that involves providing top-notch support for clients' Security Infrastructure and systems.

Responsibilities:

  • Proactive monitoring and identification of technical incidents and problems.
  • Investigation and resolution of technical incidents and problems.
  • Review of client requests or tickets and application of technical/process knowledge to resolve them without breaching service level agreement (SLA).
  • Second-line support for incidents and requests with a medium level of complexity.
  • Contribution to / support on project work as and when required.

Requirements:

  • Windows Server management and troubleshooting skills.
  • Knowledge of Windows Server 2012, 2016, 2019.
  • Review of daily/weekly/monthly checklist.
  • Repeat Incident / Alert Analysis.
  • Managing / reconfiguring of DHCP scopes and reservations.
  • Managing / reconfiguring of DNS.
  • Managing / reconfiguring terminal services, cluster services, file servers.
  • OS Reinstallations.
  • Vendor coordination.
  • Incident / Request Fulfilment / Change management.
  • Performance tuning suggest by OEM.
  • Preparing, maintaining and update of SOP and KBase.
  • Server log management.

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

Equal Opportunity Employer:

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.



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