Software Support Specialist

3 weeks ago


Bengaluru, Karnataka, India JFrog Full time

Software Support Specialist

Bangalore, India | Technical Support

JFrog, a leading DevOps company, is looking for a skilled Software Support Specialist to join their team.

About the Role

As a Software Support Specialist, you will be the technical focal point for JFrog customers, troubleshooting and investigating complex customer CI/CD scenarios and providing innovative solutions.

Responsibilities

  • Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions.
  • Develop scripts in Bash, Python, and Groovy for debugging and automating.
  • Set up JFrog applications and 3rd party products in various development environments.
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters.
  • Reproduce customer scenarios and fill relevant bugs/features.
  • Maintain and improve a knowledge base of known issues and solutions.
  • Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams.
  • Ability to work flexible hours and weekends as needed.

Requirements

  • 2+ years of relevant experience in technical support.
  • Understanding of Java or other compiled language.
  • Experience in customer-facing roles.
  • Experience in Linux.
  • Able to manage complex, escalated cases involving multiple architectures across multiple platforms.
  • Strong technical software-related debugging skills.
  • Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat.
  • Experience in the DevOps industry.

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