Software Support Specialist
3 weeks ago
Software Support Specialist
Bangalore, India | Technical Support
JFrog, a leading DevOps company, is looking for a skilled Software Support Specialist to join their team.
About the Role
As a Software Support Specialist, you will be the technical focal point for JFrog customers, troubleshooting and investigating complex customer CI/CD scenarios and providing innovative solutions.
Responsibilities
- Troubleshoot and investigate complex customer CI/CD scenarios and provide innovative solutions.
- Develop scripts in Bash, Python, and Groovy for debugging and automating.
- Set up JFrog applications and 3rd party products in various development environments.
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters.
- Reproduce customer scenarios and fill relevant bugs/features.
- Maintain and improve a knowledge base of known issues and solutions.
- Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams.
- Ability to work flexible hours and weekends as needed.
Requirements
- 2+ years of relevant experience in technical support.
- Understanding of Java or other compiled language.
- Experience in customer-facing roles.
- Experience in Linux.
- Able to manage complex, escalated cases involving multiple architectures across multiple platforms.
- Strong technical software-related debugging skills.
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat.
- Experience in the DevOps industry.
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