
Operations Training Specialist
5 days ago
About us:
We are a global financial institution with a presence in over 40 markets worldwide.
We offer commercial and investment banking products and services to businesses, governments, and individuals.
Our organization has a large team of professionals who work together to achieve our goals.
This position will play a key role in designing and delivering training programs for our operations team.
The ideal candidate will have excellent facilitation skills and be able to create engaging learning experiences.
Responsibilities include designing and delivering technical training on various systems and tools, as well as assessing program effectiveness.
Key Responsibilities- Develop high-quality training content and deliver world-class training experiences.
- Design, develop, facilitate, execute, and measure technical learning programs that support business strategies.
- Content may include product launches/enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools.
- Analyze reports and documentation to assess program effectiveness.
The ideal candidate should have:
- A bachelor's degree or equivalent work experience plus 2-3 years of instructional design skills.
- Excellent communication skills, including the ability to explain complex concepts to non-technical users.
- Advanced proficiency in Microsoft Office 365, especially Excel and PowerPoint.
- Preferred skills: Articulate 360 (Storyline and Rise), Salesforce (Service Cloud), Webex, Camtasia, and/or SharePoint.
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