
Client Service Operations Specialist
2 days ago
About the Role:
As a Client Service Operations Specialist, you will play a pivotal role in ensuring the seamless execution and management of ongoing projects.
You will serve as a vital bridge between clients and internal teams, fostering clear communication and efficient project management.
This position requires proficiency in business Japanese and English to handle client interactions and internal communications effectively.
- Support Account Managers in managing ongoing projects by providing exceptional service and guidance.
- Handle client queries in business Japanese, translating and updating internal teams in English for seamless communication.
- Bild strong client relationships by understanding their needs and providing tailored service options.
- Prepare service quotations and manage timely invoice submissions according to contracts.
- Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
- Identify and implement improvements in services, processes, and systems.
Qualifications:
- N1/N2 level Japanese certification, reflecting advanced language proficiency.
- 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
- Advanced skills in MS Office, especially in Word and Excel.
- Strong communication and organizational abilities, ensuring clear and efficient client interactions.
- Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.
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