
Luxury Real Estate Customer Liaison
1 week ago
Job Title: Customer Experience Ambassador
We are seeking a skilled professional to be the face of our luxury real estate development, delivering exceptional customer experiences and building lasting relationships.
The ideal candidate will welcome and host prospective clients during their property visits, ensuring a seamless, memorable, and high-standard experience that reflects the brand's values.
Key Responsibilities:
- Welcome and host prospective clients, making them feel valued and comfortable.
- Host clients during site/property visits, ensuring the experience reflects a luxury standard of service.
- Provide clients with project information and direct their queries to the sales team.
- Coordinate with teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
- Maintain reception/hosting areas, ensuring all customer-facing spaces meet luxury standards.
- Ensure accurate client records are maintained and appointments are well managed.
- Handle client requests with professionalism and discretion.
- Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits.
- Collect feedback from clients and share insights with relevant teams.
Key Requirements:
- Bachelor's degree from a recognised institution.
- 1+ year of experience in a customer-facing role.
- Strong communication and interpersonal skills.
- Excellent hosting, presentation, and customer service skills.
- Ability to multitask, stay organised, and work under pressure.
- Fluency in English.
- A warm personality with a service-driven attitude.
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