Executive Leadership Position

3 days ago

Ahmedabad, Gujarat, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 15,00,000

Job Overview:

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The Customer Service & Brand Engagement Team Lead oversees daily operations of the Customer Service, Influencer Coordination, and Social Media teams based in India.

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This role focuses on ensuring the team hits KPIs, maintains service quality, and fosters seamless collaboration with the New Zealand-based Brand Engagement team.

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The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight.

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Responsibilities:

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  • Lead and manage the India-based Customer Service, Influencer, social and Claims team members.">
  • Oversee workload distribution to ensure KPI achievement across all verticals.">
  • Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage.">
  • Monitor and report on individual and team performance metrics.">
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KPI & Performance Management:

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Ensure all Customer Service, Content Scheduling, Influencer Research and Claims SLAs are met or exceeded.

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Track and report on consumer feedback, VOC's, influencer/creator management, social media management monthly.

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Provide feedback and coaching to team members where required (operational, not strategic).

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Cross-Regional Collaboration:

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Act as the primary operational link between the India-based team and the New Zealand Brand Engagement team.

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Share regular progress updates, performance reports, and escalations with the NZ team.

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Support NZ-based leads in implementing strategies and process improvements.

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Operational Excellence:

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Ensure adherence to existing SOPs, workflows, and escalation processes.

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Flag any operational issues, gaps, or resourcing concerns to the NZ team and Indian HR.

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Coordinate with NZ stakeholders to align on priorities and capacity planning.

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Requirements:

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  • 3+ years Proven team leadership experience in a customer service, claims, or influencer coordination environment.">
  • Strong organisational skills with the ability to manage multiple priorities and schedules.">
  • Excellent communication skills, including cross-cultural collaboration.">
  • Proficient in KPI tracking, reporting, and operational problem-solving.">
  • Strong interpersonal skills with the ability to build team morale and accountability.">
  • Ability to work in a fast-paced, global business environment.">
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What We Offer:

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  • Competitive compensation.">
  • Medical Insurance for self & family.">
  • Training & skill development programs.">
  • Work with the Global team, Make the most of the diverse knowledge.">
  • A lot more Come and discover us.">
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