Pre-Sales Specialist

3 weeks ago


Noida, Uttar Pradesh, India White Knights Realty Full time

Job Title: Pre-Sales Specialist

At White Knights Realty, we seek a skilled Pre-Sales Specialist to join our team. The ideal candidate will have expertise in lead management processes and devising policies for maximum lead conversion.

Responsibilities:

  1. Enhance lead management processes and create policies for optimal lead conversion.
  2. Provide clear explanations to clients and team members regarding various projects.
  3. Monitor the quality of activities and processes at in-house and outsourced centers.
  4. Liaise with outsourced service providers as needed.
  5. Generate higher walk-ins from all lead types.
  6. Cross-utilize leads for various projects.
  7. Establish processes and systems for effective lead origination and servicing.
  8. Handle escalated customer queries, concerns, and feedback.
  9. Prepare dashboards and update relevant systems for seamless management.
  10. Deliver exceptional customer delight through listening, acknowledgement, empathy, helpfulness, and customer centricity.


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