Cloud Operations Expert

1 week ago

Bellary, Karnataka, India beBeeCloud Full time ₹ 20,00,000 - ₹ 25,00,000

Cloud Operations Engineer

The Cloud Operations Engineer will be responsible for delivering Sycamore's SaaS product offerings to our Bio-Pharma customers using cutting-edge technologies.

Key Responsibilities:

  • Provide technical expertise and leadership to SaaS Operations Production Operations teams.
  • Help implement the Cloud Operations team's goals and deliverables as determined by leadership.
  • Ensure smooth operations of Sycamore SaaS products.
  • Take ownership of customer implementations, including SLA and SLO.
  • Automate, enhance, and maintain critical processes in Cloud Operations.
  • Drive critical processes in SaaS Operations such as Change Control, Problem & Incident Management, and Reporting.
  • Drive Disaster Recovery and failover procedures, training, testing, and team readiness.
  • Coordinate focus groups across all teams on process improvements and technical improvements that lead to better stability and reliability.
  • Contribute to process improvements and technical improvements that lead to increased stability and reliability.
  • Support continuous improvements in SaaS Operations by developing platform services and tooling for modern cloud operations.
  • Develop metrics monitoring, CI/CD pipelines, etc.
  • Improve automation of provisioning, deployment, monitoring, alerting, and escalation.
  • Support secure operations by implementing best-in-class recommendations for secure operations.
  • Carry out ongoing Production Ops activities with precision and quality.
  • Define, build, and deliver a high-quality SaaS Platform for Work.
  • Represent Cloud Operations in InfoSec meetings and develop secure procedures.
  • Help obtain and maintain various certifications.
  • Be a good team player and leader when needed for a high-performance Cloud/SaaS delivery team.
  • Review personal/team performance, quality reviews, and manage operations and operational issues.
  • Establish a culture of high performance, ownership, delivery focus, and continuous improvement.
  • Implement and carry out procedures and policies to ensure high-quality SaaS operations with appropriate levels of management controls.
  • Act as an internal contact for platform services issues for a customer.
  • Work with cross-functional departments: Sales, Professional Service, Customer Support, Engineering, and QA.

Essential Experience:

  • Has experience in implementing, managing, maintaining, and decommissioning complex cloud-based information system components in a secure and controlled manner.
  • Must be experienced in coordinating cross-functional teams such as support, escalation, and engineering software teams to address product issues successfully.
  • Strong understanding of how to build, scale, and manage complex multi-product/service environments.
  • Building lean, automated, scalable support structures versus labor-intensive environments.
  • Strong innovation mindset, analytical skills, excellent oral and written communication skills, and experience effectively communicating project/program mission and objectives.
  • Must exhibit a practical customer service attitude and lead a team in resolving difficult customer situations.

Desired Experience:

  • Experience working with cross-functional teams in a customer service environment. Mentoring and training team members.

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