Senior Lead, Branch Manager, Consumer Banking Group

3 weeks ago

Chennai, Tamil Nadu, India DBS Bank Full time

Job Summary

As a Senior Associate, Branch Head, Consumer Banking Group, you will play a key role in driving the overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations, and overall profitable branch.

Main Responsibilities

  • Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations, and overall profitable branch.
  • Enhance existing relationships with customers and build new relationships to increase the customer base.
  • Ensure compliance with all applicable external and internal regulations and guidelines.
    • Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head.
    • Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets.
    • Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets.
    • Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget.

Key Performance Indicators

  • Generate sales through assets, liability, and other banking products as well as TPP.
  • Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any.
  • Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions.
  • Reduce customer dormancy and customer attrition.
  • Ensure branch target achievement through effective upselling and cross-selling.
  • Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively.
  • Ensure effective execution of marketing campaigns and conversion of customer referrals.
  • Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships.
  • Address customer queries and grievances escalated by the branch personnel in a timely manner.
  • Ensure Lead sharing with respective Business like IBG for Assets etc.
  • Manage public relations and liaison with local government authorities / RBI/ other banks for day-to-day branch operations and reporting.
  • Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit.
  • Provide guidance to branch personnel on effective customer relationship management, sales, customer service, and compliance to ensure achievement of individual targets.
  • Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel.
  • Drive a performance-driven culture in the team by timely monitoring, review of performance parameters, and feedback to the team members.

Requirements

  • 6-8 years in handling Branch of a reputed Bank.

Preferred Qualifications

  • MBA.

Key Competencies

  • Excellent interpersonal and communication skills.
  • Ability to build strong relationships with clients.
  • Responsible.
  • Ability to meet deadlines.
  • Knowledge about internal/external regulations.

Technical Competencies

  • Good Computer Knowledge.

Work Relationship

  • Effective communication between self and superior.
  • Inter-personal skills & team player.
  • Display of RED Attitude (Reliable, Easy to deal with & Dependable).

DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value-driven behaviors are:

  • Ensure Customer Focus by Delighting Customers & Reduce Complaints.
  • Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation.
  • Enhance Self Knowledge, Skills, and develop Competencies aimed at continuous improvement.
  • Maintain the Highest Standards of Honesty and Integrity.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

:India-Tamil Nadu-Valasarawalkam-eLVB

Job

:Relationship Management

Schedule

:Regular

Employee Status

:Full-time

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