Senior Lead, Branch Manager, Consumer Banking Group
4 days ago
Job Summary
As a Senior Associate, Branch Head, Consumer Banking Group, you will play a key role in driving the overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations, and overall profitable branch.
Main Responsibilities
- Drive overall business of the branch by ensuring exceptional customer service, proactive sales environment, seamless back-office operations, and overall profitable branch.
- Enhance existing relationships with customers and build new relationships to increase the customer base.
- Ensure compliance with all applicable external and internal regulations and guidelines.
- Drive implementation of the overall Bank strategy at branch level (asset and liability, marketing, sales, operations) in consultation with the Cluster Head.
- Develop and implement branch specific marketing & communication strategies to build DBS brand and to achieve branch targets.
- Owner of Branch P&L, Cascade the branch scorecard to branch and sales employees to ensure achievement of targets.
- Develop and ensure adherence to the operating budget for the branch in line with the corporate and regional budget.
Key Performance Indicators
- Generate sales through assets, liability, and other banking products as well as TPP.
- Monitor on a regular basis the actual achievement of sales targets vis-à-vis plans for the branch; take necessary action to minimize deviations, if any.
- Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; Advise them on making robust investment and financial decisions.
- Reduce customer dormancy and customer attrition.
- Ensure branch target achievement through effective upselling and cross-selling.
- Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively.
- Ensure effective execution of marketing campaigns and conversion of customer referrals.
- Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships.
- Address customer queries and grievances escalated by the branch personnel in a timely manner.
- Ensure Lead sharing with respective Business like IBG for Assets etc.
- Manage public relations and liaison with local government authorities / RBI/ other banks for day-to-day branch operations and reporting.
- Support the internal and external audit team in carrying out the periodic branch audit; Formulate action plans to address the deviations found in audit.
- Provide guidance to branch personnel on effective customer relationship management, sales, customer service, and compliance to ensure achievement of individual targets.
- Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel.
- Drive a performance-driven culture in the team by timely monitoring, review of performance parameters, and feedback to the team members.
Requirements
- 6-8 years in handling Branch of a reputed Bank.
Preferred Qualifications
- MBA.
Key Competencies
- Excellent interpersonal and communication skills.
- Ability to build strong relationships with clients.
- Responsible.
- Ability to meet deadlines.
- Knowledge about internal/external regulations.
Technical Competencies
- Good Computer Knowledge.
Work Relationship
- Effective communication between self and superior.
- Inter-personal skills & team player.
- Display of RED Attitude (Reliable, Easy to deal with & Dependable).
DBS India - Culture & Behaviors
DBS is committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value-driven behaviors are:
- Ensure Customer Focus by Delighting Customers & Reduce Complaints.
- Build Pride and Passion to Protect, Maintain and Enhance DBS' Reputation.
- Enhance Self Knowledge, Skills, and develop Competencies aimed at continuous improvement.
- Maintain the Highest Standards of Honesty and Integrity.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
:India-Tamil Nadu-Valasarawalkam-eLVBJob
:Relationship ManagementSchedule
:RegularEmployee Status
:Full-timeJob Posting
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