HR Process Specialist
1 day ago
Job Overview
Epiq is seeking an HR Process Specialist to join our team. As a key member of our HR shared services model, you will be responsible for providing exceptional customer service as the first point of contact for HR support of associates, management, external clients, and HR internal teams.
Key Responsibilities
• Evaluate and analyze requests or concerns from clients
• Interpret situations quickly and determine the appropriate resolution or escalation
• Communicate resolutions to clients, consistent with Service Level Agreements (SLAs)
• Investigate and provide guidance and resolutions regarding HR policy-related questions
• Provide guidance to both managers and associates
• Recognize when escalation of a situation is necessary
Requirements
1. Education Background
a. Master's in Business Administration
b. Postgraduate Diploma in Business Management
c. Completion of internship - preferably in Human Resources
2. Technical Skills
a. Understanding and execution of Human Resources flow - Hire to Retire
b. Understanding/Knowledge and execution of the HR Subject - preferably in Talent Acquisition, Talent Management, and Total Rewards
c. Understanding/Knowledge and hands-on experience of a HR tool - HRIS (SAP, Success Factors, Workday, any in-house tool, etc.)
d. Executing transactions within systems at high volumes
e. Highly flexible and adaptable to conditions and business requirements - work in a global environment with shared services space
3. Soft Skills
a. Good communication skills - articulation and comprehension
b. Understanding of the language as it will demand to interact with global employees
c. Advanced understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
d. Attention to detail and ability to work towards deadlines
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