Advanced Technical Problem Solver

5 days ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

Alvaria empowers employees to change the face of customer engagement by creating an inspired community that values Urgency, Accountability & Results. Our ability to think big has enabled us to continually evolve and lead the market with exciting technologies including cloud, mobile and artificial intelligence.

The Technical Support Specialist will provide remote technical and application problem resolution assistance related to Alvaria products in a fast-paced environment.

Key Responsibilities:

  • Resolve technical issues of the Alvaria product suite for customers and partners worldwide.
  • Document and verify reported problems, troubleshoot and resolve issues using available tools and resources, engaging additional resources when necessary.
  • Log/report issues on our CRM, providing effective communication to customers, peers and other teams.
  • Understand and set issue priority based upon urgency and business impact.

Qualifications:

Specialized Knowledge & Skills:

  • Mandatory experience in Networking, CentOS Linux and Windows OS.
  • Mandatory experience in at least two of the following: Contact Center Technologies, Application Support, Telephony experience / SIP, XML scripting or Object Oriented Programming.

Nice to have/Optional Skills:

  • VXML, CCML, RDBMS, Microsoft LUIS/CLU, API's, SMS, Cloud technologies – AWS and/or Google knowledge, Basic Knowledge of Salesforce Service Cloud (Salesforce Communities).

Requirements:

  • Ability to work in a technical and fast-paced environment.
  • Ability to achieve KPIs on a regular basis.
  • Flexibility to work hours outside of normal shift, to meet customer needs.
  • Strong customer service, problem solving, documentation and teamwork skills.

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