Patient Care Representative

4 days ago

Tiruchi, Tamil Nadu, India beBeePatientCare Full time ₹ 25,00,000 - ₹ 40,00,000
Job Title: Patient Care Representative

At Health1 Hospital, we are seeking a skilled and empathetic Telecaller Executive to join our team.

  • Handle incoming and outgoing calls for patient inquiries, appointments, and follow-ups in a professional and courteous manner.
  • Provide accurate information about hospital services and doctors' availability, ensuring seamless communication with patients and families.
  • Maintain detailed call records and update CRM systems to optimize patient experience and improve operational efficiency.
  • Collaborate with front office and clinical teams to ensure smooth patient flow and exceptional care.
  • Foster strong interpersonal relationships with patients, colleagues, and other stakeholders through effective communication and active listening.
Requirements:
  • Graduate or undergraduate degree with excellent communication skills in Gujarati, Hindi, and English.
  • Prior experience in hospital/healthcare telecalling is preferred but not mandatory; however, a proven track record of success in customer-facing roles is essential.
  • Basic computer proficiency in Microsoft Office and CRM systems is required.
  • Strong interpersonal skills, patience, and the ability to handle sensitive situations with empathy and professionalism are critical.

We offer a dynamic work environment that values teamwork, innovation, and continuous learning. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply.

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