Current jobs related to B2B SaaS Support Strategy Manager - Delhi, Delhi - AiSensy
-
Product Marketing Manager(B2B SaaS)
3 weeks ago
Delhi, Delhi, India CloudEagle Full timeCloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. ( by Gartner as a leading innovator in AI/ML for SaaS management and honored by GigaOm as...
-
Product Marketing Manager(B2B SaaS)
3 weeks ago
Delhi, Delhi, India CloudEagle Full timeCloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. (https://www.cloudeagle.ai/)Recognized by Gartner as a leading innovator in AI/ML for SaaS...
-
Head of Sales – B2B SaaS
3 weeks ago
Delhi, Delhi, India AeroLeads Full timeLocation:RemoteCompensation:Competitive salary + commission-based incentivesExperience in a startup with 10-50 team members is a plus. Extra points if you've been a startup co-founder You must have used Apollo, Lusha, Zoominfo, etc, too.About UsWe are a fast-growing B2B SaaS company providing high-quality business data solutions. While we have a strong base...
-
B2B SaaS Business Development Representative
7 days ago
Delhi, Delhi, India KYC Hub Full timeAbout KYC Hub:KYC Hub is a leading B2B SaaS provider specializing in anti-money laundering (AML), fraud detection, and financial crime prevention solutions. Our comprehensive risk management tools help financial institutions protect themselves and their customers.Job Description:We are seeking a Product Sales & Marketing Intern to support our sales team in...
-
SaaS Product Manager
4 days ago
Delhi, Delhi, India Muvi Full timeJob Description:As a Product Manager at Muvi, you will lead the development and management of some of our cutting-edge B2B SaaS products and modules.You'll collaborate with cross-functional teams, understand customer needs, define product roadmaps, and drive the execution of product strategies to ensure alignment with the company's vision.
-
B2B SaaS Relationship Manager
9 hours ago
Delhi, Delhi, India Eazybe Full timeJob DescriptionEazybe is a rapidly growing AI SaaS company specializing in delivering innovative software solutions to businesses across various industries.As a Hybrid Sales and Support Specialist, you will be responsible for managing customer relationships, driving revenue growth, and ensuring customer satisfaction.Key responsibilities include:Customer...
-
Director of B2B Sales Strategy
3 days ago
Delhi, Delhi, India JOBATHON® Full timeAbout Jobathon's Magic Recruit:Magic Recruit is India's largest curated hiring event for web developers, created to help employers hire faster and smarter with pre-screened, job-ready developers.We're backed by a strong network of over 10,000 recruiters and are evolving into a standalone business unit. We're looking for a sales co-founder to own its...
-
Product & Web Designer (SaaS & B2B)
2 days ago
Delhi, Delhi, India Omnibound Full timeOmnibound ( is an Agentic AI platform for marketers to collect, prioritize and execute on real-time feedback. We are an early-stage company based in the US started by serial successful entrepreneurs who have created enterprise scale products partnering with SAP and Microsoft with a very successful exit in the past venture. Candidates joining us at this stage...
-
Product & Web Designer (SaaS & B2B)
5 days ago
Delhi, Delhi, India Omnibound Full timeOmnibound ( is an Agentic AI platform for marketers to collect, prioritize and execute on real-time feedback. We are an early-stage company based in the US started by serial successful entrepreneurs who have created enterprise scale products partnering with SAP and Microsoft with a very successful exit in the past venture. Candidates joining us at this stage...
-
Marketing Manager – B2B Enterprise SaaS
3 weeks ago
Delhi, Delhi, India LiaPlus AI Full timeKey Responsibilities1. B2B Demand Generation & Growth MarketingDevelop and execute targeted ABM (Account-Based Marketing) strategies to engage enterprise clients.Drive MQL (Marketing Qualified Lead) growth through LinkedIn, paid ads, email automation, and webinars.Optimize lead nurturing funnels to improve conversion rates from MQL to SQL.2. Performance...
-
SaaS Operations Manager
5 days ago
Delhi, Delhi, India Muvi Full timeCompany OverviewMuvi is a leading B2B SaaS company that empowers businesses and creators with comprehensive audio and video streaming solutions. Our mission is to provide organizations and creators with the tools and technologies needed to manage, distribute, and monetize content that resonates with audiences.Job DescriptionWe're seeking a product manager to...
-
Marketing Manager – B2B Enterprise SaaS
3 weeks ago
Delhi, Delhi, India LiaPlus AI Full timeJob DescriptionKey Responsibilities1. B2B Demand Generation & Growth MarketingDevelop and execute targeted ABM (Account-Based Marketing) strategies to engage enterprise clients.Drive MQL (Marketing Qualified Lead) growth through LinkedIn, paid ads, email automation, and webinars.Optimize lead nurturing funnels to improve conversion rates from MQL to SQL.2....
-
Senior Web and Product Designer
2 days ago
Delhi, Delhi, India Omnibound Full timeJoin Our TeamOmnibound is revolutionizing the way businesses interact with customers through our Agentic AI platform. We are seeking a talented User Experience Designer to help us shape the future of marketing. As a Product & Web Designer, you will have the opportunity to work on exciting projects, collaborating with a diverse team of experts to create...
-
SaaS B2B Product Designer and UI Specialist
5 days ago
Delhi, Delhi, India Omnibound Full timeOmnibound is an innovative Agentic AI platform empowering marketers to collect, prioritize, and execute on real-time feedback.We are a dynamic early-stage company based in the US, founded by serial successful entrepreneurs who have created enterprise-scale products in partnership with SAP and Microsoft. Their previous venture has seen significant success,...
-
B2B Sales Growth Manager
2 days ago
Delhi, Delhi, India TIGI HR Full timeAbout the RoleTIGI HR is seeking a highly skilled B2B Sales Growth Manager to join our team. The successful candidate will be responsible for driving sales growth through strategic sales efforts.ResponsibilitiesDevelop and execute sales strategies to achieve sales targetsSuggest and implement improvements in sales processes and proceduresDrive sales growth...
-
Performance Marketing Manager – B2B Tech
3 weeks ago
Delhi, Delhi, India IDCUBE Full timeJob Title: Performance Marketing Manager – B2B Tech & SaaS ProductsLocation:NoidaExperience:10 Years (Preferred)Department:Marketing & Business DevelopmentType:Full-timeReporting to :- Director- Global Sales & marketing/CEOCompany Overview:Established in 2005, IDCUBE Identification Systems Private Limited is a global leader in providing innovative...
-
Marketing Strategy Specialist
5 days ago
Delhi, Delhi, India Beco Full timeWe are redefining sustainability in FMCG by offering eco-friendly solutions to businesses. Our team is looking for a Marketing Associate to support our B2B marketing initiatives and drive brand awareness among key stakeholders.Key responsibilities:Develop and execute B2B marketing campaigns to drive awareness and lead generationCreate marketing collaterals,...
-
SaaS Marketing Strategist
3 days ago
Delhi, Delhi, India CloudEagle Full timeAbout the Role:CloudEagle.ai is seeking a seasoned Head of Marketing to lead and enhance our marketing division. This strategic leadership role requires a deep understanding of B2B SaaS marketing, with a focus on demand generation, product marketing, and brand development.The ideal candidate will have a proven track record of driving growth and establishing...
-
B2B Performance Marketing
2 weeks ago
Delhi, Delhi, India alist Full timeCompany:alist.ae | Location: Remote | Salary: $1,000 - $4,000 USD per monthPosition Overview:alist.ae is seeking a skilled and results-driven Performance Marketing / Demand Generation Executive to join our team. In this role, you will be responsible for developing and executing performance marketing strategies to drive lead generation and customer...
-
Delhi, Delhi, India ITILITE Full timeAbout ITILITE">ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.">We operate on a B2B SaaS model, with a strong presence in the USA and India, serving over 500 customers.">We are trusted by multinational brands like Decathlon, MindTickle, JC Decaux, and Automation Anywhere amongst others.">Role Overview:">As an SDR,...
B2B SaaS Support Strategy Manager
1 week ago
AiSensy is a groundbreaking WhatsApp-based Marketing & Engagement platform that helps businesses to boost revenue through innovative customer engagement strategies. With backing from top investors and trust from 100,000+ global businesses, AiSensy is transforming the way brands interact with their customers.
We are seeking an experienced AGM – Customer Support leader to drive, scale, and optimize our customer support operations, ensuring a seamless and high-quality experience for all AiSensy users.
Key Responsibilities:
1. Develop & Execute Customer Support Strategy
- Develop a comprehensive support strategy aligned with business objectives.
- Implement automation, AI chatbots, and self-service solutions to improve efficiency.
- Define and monitor KPIs (CSAT, response time, resolution time, NPS, etc.) to measure team performance.
- Design customer support SOPs and workflows to improve service quality and efficiency
2. Lead High-Performing Support Team
- Build, mentor, and lead a team of customer support managers and agents .
- Set clear KPIs, SLAs, and performance goals for the team.
- Conduct training programs to enhance technical and soft skills of the support team.
- Foster a culture of accountability, collaboration, and continuous learning within the team.
3. Optimize Processes & Automate
- Identify and implement AI-driven customer support automation (chatbots, FAQs, predictive support).
- Streamline workflows using CRM & customer support tools like Zendesk, Freshdesk, or Intercom.
- Optimize ticketing systems, escalation processes, and knowledge base management .
4. Enhance Customer Experience
- Develop strategies to enhance customer satisfaction, loyalty, and retention .
- Analyze customer pain points, feedback, and complaints to drive improvements.
- Work closely with Product & Engineering teams to resolve technical issues and improve product usability.
5. Align Initiatives with Business Goals
- Work with Sales, Product, and Marketing teams to align support initiatives with business goals.
- Provide weekly and monthly reports to senior management with key metrics and insights.
- Own and manage support budget, hiring, and resource allocation to drive efficiency.
