Ecommerce Business Development Specialist

5 days ago

Ellore, Andhra Pradesh, India beBeeStrategic Full time ₹ 1,00,00,000 - ₹ 2,10,00,000
Job Description

The Strategic Account Manager role is a senior-level client-facing position responsible for managing and scaling eCommerce marketplace businesses across platforms.

This role combines client strategy, marketplace operations, and account growth to support enterprise-level clients achieving revenue and GMV goals.

Key Responsibilities
  • Client Relationship Management: Serve as the primary point of contact for marketplace clients, ensuring strategic alignment and client satisfaction.
  • Build and maintain strong relationships: With clients, platform stakeholders, and internal cross-functional teams.
  • Lead regular strategy calls: Executive touchpoints, and business reviews.
  • Marketplace Strategy & Execution: Define goals around GMV, profitability, and channel diversification with clients.
  • Develop data-backed strategies: Aligned with industry trends and client goals.
  • Monitor competitor performance: And execute initiatives such as seasonal selling, global expansion, and fulfillment scoping (FBA, WFS).
  • Performance Optimization: Track and optimize KPIs like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness.
  • Identify and resolve technical issues: With engineering support.
  • Ensure product listings: Keywords, and campaign structures follow best practices for each marketplace.
  • Data-Driven Insights & Reporting: Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency.
  • Use platform analytics: To guide strategy on promotions, expansion, and budget recommendations.
  • Lead business reviews: And roadmap presentations using performance insights.
  • Account Growth & Renewal Management: Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion.
  • Support revenue retention: And renewal processes by demonstrating clear ROI.
  • Mitigate risks: Related to sales decline, compliance issues, or fulfillment disruptions.
  • Internal & Cross-Functional Collaboration: Work with client success engineering, support, and product teams to troubleshoot and improve service delivery.
  • Partner with finance, sales, and renewals teams: To drive revenue forecasts, RFP responses, and pipeline growth.
  • Ensure alignment: Across teams through playbooks, process documentation, and strategic alignment sessions.

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