Cloud IT Operations Specialist
1 month ago
Role Overview
We are seeking a skilled IT Operations Engineer to join our team at ViewTrade Holding Corp. This role involves maintaining and optimizing our IT infrastructure during India business hours.
Key Responsibilities
- System Administration: Ensure the stability, security, and performance of Windows, Linux, and Unix systems.
- Infrastructure Support: Build, configure, and troubleshoot our infrastructure, including VPN connectivity.
- Proactive Monitoring: Implement and utilize monitoring tools to identify and resolve potential problems before they impact operations.
- After-Hours Support: Provide timely emergency support for US infrastructure issues during India business hours.
- Ticketing System Management: Set up, configure, and maintain a ticketing system to efficiently handle client requests and track their progress.
- SLA Management: Ensure adherence to Service Level Agreements (SLAs) for client requests, prioritizing and resolving issues promptly to meet or exceed expectations.
- Automation: Automate routine tasks using scripting (PowerShell, Bash) and tools like cron jobs to improve efficiency and reduce manual effort.
- Tool Management: Install, configure, automate, and monitor various tools such as IIS, MS-SQL databases, Nginx, Apache, RabbitMQ, Redis, and MySQL.
Required Skills and Experience
- Proven experience as a Windows/Linux/Unix system administrator.
- In-depth knowledge of Windows and Linux systems.
- Proficiency in IIS, Task Scheduler, PowerShell, WinSCP, and Bash scripting.
- Familiarity with SQL database operations and various versions of SQL databases.
- Hands-on experience with cron jobs and shell scripting.
- Knowledge of installation and configuration of tools like Nginx, Apache, RabbitMQ, Redis, MySQL, etc.
- Experience with FIX protocol and VPN technologies (setup, configuration, troubleshooting).
- Experience with setting up and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow).
- Understanding of SLAs and commitment to meeting service level objectives.
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
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