Digital Banking Product Manager for Non-Individual Customers
7 days ago
Job Description
The Digital Banking Product Manager for Non-Individual Customers will lead the design, development, and delivery of digital products and solutions tailored to the needs of non-individual customers. This role will drive business growth by increasing adoption of digital channels and improving customer engagement.
Key Responsibilities
- Develop and execute a digital solution/product roadmap for non-individual customers, focusing on current accounts and other relevant segments.
- Collaborate with internal stakeholders to design and deliver digital services that meet business requirements and customer needs.
- Drive digital adoption programs across non-individual customer segments, aiming to increase the percentage of customers on-boarded and actively using digital platforms/services.
- Partner with business teams to develop features and functionality that enhance customer experience and increase CASA balances through net banking.
- Develop automation plans to streamline mundane processes across departments.
Customer Focus
- Create learning documents and guides to facilitate customer onboarding and first-time usage of digital solutions.
- Design and implement customer engagement strategies, collecting feedback and working closely with product teams to address concerns and improve solutions.
- Analyze customer complaints and identify opportunities for process improvements.
Internal Processes
- Monitor key performance indicators (KPIs) for digital business applications and set policies to address customer complaints and ensure high Net Promoter Scores (NPS).
- Prepare regular reports for regulatory bodies, such as RBI, on transactions made through digital channels.
- Provide constructive feedback on new developments and enhancements proposed or developed by product teams.
Requirements
- MBA or equivalent degree.
- 5-8 years of experience in managing corporate net banking, corporate mobility solutions, or other digital solutions for non-individual customers.
- Work experience as a Business Analyst/Product Manager in this domain is preferred.
- Experience in branch banking or managing corporate products is advantageous.
Salary: ₹30-45 Lacs per annum, based on location and industry standards.
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