Senior Content Delivery Manager

1 day ago

Tiruppur, Tamil Nadu, India beBeeContentDelivery Full time ₹ 7,50,000 - ₹ 10,00,000

Job Title: Senior Content Delivery Manager

Overview of the Role:

The Senior Content Delivery Manager will be responsible for overseeing the development and delivery of high-quality e-learning content across global markets. This role requires the ability to navigate complex situations with a positive, solutions-oriented mindset, ensuring timely and within-budget delivery of projects.

Key Responsibilities:

  • Develop comprehensive project plans, resource allocation strategies, and execution timelines.
  • Serve as the primary point of contact for client interactions, ensuring transparent communication and timely updates.
  • Oversee key project metrics—effort, timeline, and quality—ensuring no deviations from planned scope and budget.
  • Monitor and manage project budgets, ensuring cost control and timely reconciliation.
  • Coordinate closely with cross-functional teams (creative, instructional design, technology, and operations) to ensure smooth execution and alignment on goals.
  • Review deliverables to ensure adherence to organizational quality standards.
  • Provide strategic and technical inputs to meet evolving customer requirements.
  • Conduct team appraisals, one-to-one meetings, and identify training needs; foster motivation and high performance within the team.
  • Prepare and review MIS reports for senior management.
  • Share project learnings, best practices, and industry insights through knowledge-sharing sessions or training initiatives.
  • Ensure strong understanding of US/UK client expectations and cultural nuances.
  • Manage language translation projects to ensure quality and timely delivery of multilingual content.
  • Oversee vendor coordination, including onboarding, engagement, evaluation, and performance management, ensuring smooth collaboration.
  • Identify, assess, and mitigate risks associated with project delivery, taking proactive measures to address potential issues.
  • Review deliverables at a high level to ensure adherence to quality benchmarks and organizational standards.

Required Qualifications/Skills:

  • Ability to handle complex situations with a positive attitude.
  • Excellent written and verbal communication skills.
  • Highly detail-oriented and organized with strong strategic thinking and analytical skills and proven ability to translate business objectives into actionable operational plans.
  • Open to feedback.
  • Outstanding team player with strong interpersonal skills.
  • Experience in working within a virtual team.
  • 5+ years of e-learning/ed-tech work experience.
  • Experience in a fast-paced, dynamic, rapidly evolving business.
  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • Proficient in MS Excel/Airtable and Wrike or other project management tools.

Preferred Qualifications/Skills:

  • Master's degree in Business Administration, Operations Management, or a related field.
  • PMP or Basic Project Management certification.
  • Candidate with Wrike (Project Management tool) knowledge would be given additional preference.

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