IT Service Design Manager

1 week ago


Bengaluru, Karnataka, India Computacenter Full time

At Computacenter India, we prioritize fostering a culture of diversity, inclusivity, and collaboration. Our mission is to build supportive and rewarding relationships, celebrate success, and treat everyone with respect.

We are seeking a seasoned IT Service Design Manager/Solutions Architect Leader to craft tailored IT Managed Service Solutions that address the unique needs of our clients. As a key member of our team, you will delve into understanding client requirements and create solutions that effectively address their specific business challenges.

Your responsibilities will include collaborating closely with clients and internal teams to ensure proposed solutions align with industry best practices while considering cost implications and technological advancements. Additionally, you will play a pivotal role in shaping solution win themes, determining pricing strategies, and supporting negotiation efforts with clients.

Key Responsibilities

  • Guiding the pre-sales team and collaborating effectively with subject matter experts as necessary to manage the Service Design process (incl. Due Diligence) to ensure internal and external milestones of a sales campaign are met.
  • Facilitating the service and commercial negotiations (with respect to the IT managed service design) with support from the sales and pre-sales teams.
  • Setting an example for Service Architects & Designers in terms of work ethics, engagement, and integrity.
  • Support and mentor more junior team members.

Qualifications

  • Participate in the evaluation of opportunities and customer requirements against Computacenter's capabilities and strengths.
  • Participate in customer-specific campaigns, coordination of marketing support, ensuring Computacenter brand compliance.
  • Solution strategy, architecture & design. Support Sales to develop and implement an effective sales strategy.
  • Creation of solution strategies to align with / support the sales strategy.
  • Collaborate and coordinate with the overall pre-sales / pursuit / service design team.
  • Accountable for adherence to the established processes (incl. all appropriate documentation / artifacts and approval gateways) within the services solution design team.
  • Analysis and effective management of requirements and mapping against core Computacenter capabilities.
  • Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard.
  • Accountable for overall deal cost and proactive management of risk and opportunity in a deal.
  • Support Sales Specialist in the assessment & validation of overall cost consolidation with respect to market / price benchmarks and target pricing.
  • Collaborate and coordinate the creation of a bid response that articulates agreed win themes, Computacenter value, and the return on investment to support the client's internal business case.
  • Effective internal and external relationship management. Navigation of IT managed service opportunities through deal assurance.
  • Support the Sales Specialist with navigation through internal governance.

The estimated salary for this position is £70,000 - £90,000 per annum, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, retirement savings plan, and paid time off. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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