Bespoke Trading Application Specialist

1 week ago

Palakkad, Kerala, India beBeeApplication Full time ₹ 12,00,000 - ₹ 18,00,000

As a key member of our technical operations team, you will play a vital role in ensuring the smooth functioning of our bespoke trading application.

Job Title: Application Support Analyst

This is an exciting opportunity to join our dynamic team and take full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus. You will work closely with cross-functional teams to deliver high-quality daily support to users across multiple departments and locations.

Key Responsibilities:
  • Act as a front-line responder within the Application Support team, resolving incidents and service requests raised by users.
  • Take full ownership of assigned incidents, problems, and service requests, ensuring timely acknowledgment, regular updates, and resolution within SLA targets.
  • Educate users on system usage and troubleshoot issues effectively, collaborating with the Head of Application Support to ensure prompt and effective resolution.
System Expertise & Continuous Improvement:
  • Develop deep functional knowledge of our bespoke trading application, acting as a subject matter expert for users and internal teams.
  • Provide training to stakeholders and end users on new system releases, assessing user impact and readiness.
  • Support User Acceptance Testing (UAT) for new system releases, ensuring seamless integration and functionality.
Requirements:
  • Proven experience working with bespoke business applications, with the ability to become a subject matter expert quickly.
  • Demonstrated experience delivering training to stakeholders and end users in a clear and engaging manner.
  • Strong analytical skills, with the ability to investigate and determine root causes of recurring application issues.
Qualifications:
  • A degree in Information Systems, computing studies, IT or related fields.
  • A minimum of 3-5 years of experience in Application Support Analyst or a similar role.
  • Experience supporting business critical applications and customer-facing web applications.

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