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Front Office Assistant Manager
2 weeks ago
Job Title: Front Office Assistant Manager
Job Description:This role involves providing exceptional customer service and support to our guests while working closely with the front office team.
The ideal candidate will be a strong communicator, able to effectively manage day-to-day operations and ensure seamless check-in and check-out processes.
They will also be responsible for supervising and mentoring staff members to achieve excellent guest satisfaction and maximize departmental performance.
A key aspect of this role is to maintain a positive and collaborative work environment, promoting open communication and trust among team members.
Required Skills and Qualifications:
- High school diploma or equivalent + 2 years of experience in guest services, front desk, or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major (no work experience required)
Key Responsibilities:
- Support front office management in administering daily operations and supervising staff
- Work with managers and employees to ensure efficient check-in and check-out processes
- Ensure guest and employee satisfaction and maximize financial performance of the department
- Supervise and manage employees, encourage mutual trust, respect, and cooperation among team members
- Establish open and collaborative relationships with employees
- Monitor and support progress toward guest services and front desk goals
- Manage day-to-day operations to ensure quality and meet customer expectations
- Develop specific goals and plans to prioritize, organize, and accomplish tasks
- Communicate clear messages about front office goals to achieve desired results
- Participate in corrective action plans based on guest satisfaction results
- Focus on guest satisfaction in all departmental meetings
Benefits:
This role offers a competitive salary and benefits package, including opportunities for professional growth and development.
Additional Information:
Marriott International is an equal opportunity employer committed to diversity, inclusion, and non-discrimination.
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