Customer Journey Analytics Specialist

6 days ago


Hyderabad, Telangana, India Risk Resources LLP Full time
About the Role:

We are seeking a highly skilled Customer Journey Analytics Specialist to join our team at Risk Resources LLP. As a key member of our analytics team, you will play a critical role in helping us understand and optimize customer experiences throughout the entire journey.

Key Responsibilities:
  • Analyze customer data to identify trends and patterns in customer behavior and preferences
  • Develop and maintain customer journey maps and personas to inform business decisions
  • Identify key touchpoints and pain points in the customer journey and develop strategies to address them
  • Utilize analytics tools and techniques to derive actionable insights and drive business outcomes
  • Collaborate with cross-functional teams to optimize customer experiences and drive business growth
  • Stay up-to-date with industry trends and best practices in customer journey analytics
Requirements:
  • Bachelor's degree in Data Science, Business Analytics, or related field
  • Proven experience in customer journey analytics or related roles
  • Proficiency in data analysis and visualization tools (e.g. Tableau, Power BI)
  • Strong understanding of customer behavior and journey mapping techniques
  • Experience with machine learning and predictive analytics
  • Ability to communicate complex data findings to non-technical stakeholders

This is an exciting opportunity to join a dynamic team and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for customer journey analytics, we encourage you to apply.



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