IT Service Delivery Specialist

3 days ago

Hyderabad, Telangana, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000

Effective IT Service Delivery Specialist


Job Summary

We seek an Experienced IT Service Delivery Specialist to utilize technical and operational expertise to support and provide recommendations for delivering effective IT services that meet the day-to-day needs of the business. The role involves collaborating with peers and partners, monitoring system availability and performance, and maintaining methods, tools, and standards to ensure service availability and performance.


Key Accountabilities:
  • Consult and recommend necessary actions for effective operational delivery of core IT Services to all business partners within own area of responsibility.
  • Utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in support of the Business strategy.
  • Collaborates with all peers and partners (internal & external).
  • Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.
  • Maintain methods, tools, and standards to ensure service availability and performance.
  • Provide technological input to implementation and operation.
  • Supports business projects in planning stages to support consistent design and implementation within existing (planned) infrastructure.
  • Contributes to the positive impact of the service improvement programs through effective use KPI's.

Required Skills and Qualifications:
  • Functional/Technical Skills: Analytical Thinking - Proficiency Level Intermediate, Business Acumen - Proficiency Level Basic, Knowledge of Organization - Proficiency Level Basic, Application Landscape Knowledge - Proficiency Level Intermediate, Capacity Planning & Management - Proficiency Level Basic, Change Control - Proficiency Level Intermediate, Computer Operations - Proficiency Level Intermediate, Hardware Infrastructure - Proficiency Level Intermediate, IT Standards, Procedures & Policies - Proficiency Level Intermediate, IT Systems Management - Proficiency Level Intermediate, ITIL (Information Technology Infrastructure - Proficiency Level Basic, Technical Troubleshooting - Proficiency Level Intermediate.

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