Technical Service Manager
2 weeks ago
About the Role
SAP is seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services organization. As a trusted technical advisor, you will be responsible for safeguarding and optimizing customer investments into SAP ECS.
Key Responsibilities
- Act as a primary contact for customers regarding technology discussions
- Own the technical discussions with customers and coordinate expertise from the SAP delivery organization as required
- Understand customer landscapes managed within ECS and interdependencies between systems
- Support Customer Delivery Managers and TechOps teams for service delivery plan execution
- Analyze customer technical requirements and coordinate experts from ECS Delivery team to drive topics to resolution
- Present technical details and engagement models to internal and external stakeholders
- Support customers and SAP services teams in building cloud roadmaps
- Assess customer security and network requirements for SAP security architecture framework
- Conduct technical and operational reviews to measure progress against defined cloud architecture and roadmap
Requirements
- 8+ years of experience with SAP Basis administrative duties
- 8+ years of customer-facing SAP Technical Consulting experience
- 8+ years of solution design, enterprise architecture, and SAP implementation experience
- SAP NetWeaver, OS/DB migration, SAP HANA, and TOGAF certifications are a plus
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage
About SAP
SAP innovations help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with 200 million users and over 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
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