Reservation Coordinator

4 days ago

Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000
Hotel Reservations Associate

A role that involves coordinating hotel bookings and reservations, assisting customers with inquiries, managing records, and ensuring smooth operational coordination. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

  • Assist customers with hotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.

Requirements:
A Bachelor's degree in Hospitality, Business Administration, or a related field.
Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
Excellent negotiation and communication skills.
Strong customer service orientation with a focus on delivering exceptional experiences.
Ability to analyze market trends and adapt pricing strategies accordingly.
Proficient in using reservation management software and tools.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work effectively in a team environment and under pressure.

Benefits:
A dynamic and close-knit group of professionals who are passionate about excellence and supporting one another.
A workplace that values learning and growth.

What We Offer:
An exciting and fruitful experience in a rapidly growing company. A chance to innovate and flap your wings outside of the traditional 9-to-5 schedule.

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