Training Program Coordinator

2 days ago

Nashik, Maharashtra, India beBeeDevelopment Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

Job Title: Learning and Development Manager

Job Overview

This role is responsible for developing, implementing, and overseeing training programs to ensure consistent service excellence.

This role partners with hotel leadership teams to identify training needs and create property-specific learning strategies.

Key Responsibilities
  • Design, develop, and deliver core training programs for onboarding, brand standards, guest service, compliance, and operations.
  • Customize training content to reflect the needs and culture of each property while maintaining brand alignment.
  • Implement blended learning strategies including in-person, on-the-job, virtual, and e-learning formats.
  • Ensure consistency in training quality across all properties.
  • Conduct training needs assessments in collaboration with hotel department heads and HR teams.
  • Monitor and analyze performance data, guest feedback, and quality audit scores to identify training gaps.
  • Develop targeted learning solutions based on business objectives.
  • Deliver leadership development programs for supervisors, managers, and high-potential team members.
  • Coach hotel leadership teams on training techniques and performance management.
  • Support succession planning by identifying internal talent.
  • Ensure all team members are trained in mandatory programs.
  • Partner with corporate training teams to roll out new initiatives.
Qualifications
  • Bachelor's degree in Human Resources or related field (preferred).
  • Minimum 3-5 years of experience in a training role within the hospitality industry.
  • Experience with Learning Management Systems is an asset.
Skills & Competencies
  • Strong presentation, facilitation, and communication skills.
  • Ability to design engaging training content.
  • High level of organizational and project management skills.
Other Requirements
  • Willingness to travel regularly between assigned locations.
  • Flexible schedule to accommodate training across various shifts.
  • Fluency in languages required or preferred.

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