Infrastructure Support Specialist

1 day ago

Hyderabad, Telangana, India beBeeInfrastructure Full time ₹ 18,00,000 - ₹ 24,00,000

Job Title: Infrastructure Support Specialist

Job Description:

We are seeking an experienced and technically skilled individual to join our global IT operations team. The successful candidate will be responsible for providing level 2 infrastructure support, focusing on network devices, VPN and remote access solutions, monitoring and SIEM tools, and cloud infrastructure.

Main Responsibilities:
  • Provide expert technical guidance on network device configurations, VPN setup, and remote access solutions.
  • Analyze and troubleshoot complex infrastructure issues spanning cloud, on-prem, and hybrid environments.
  • Utilize collaboration tools such as TeamViewer, Jira, and other relevant software for remote support and issue tracking.
  • Generate detailed reports, analyze ticket trends, and identify proactive fixes or escalations.
  • Maintain accurate documentation and knowledge base updates as needed.
Key Requirements:
  • A minimum of 5–7 years of hands-on experience in infrastructure engineering or network administration.
  • In-depth expertise in firewall platforms, switches/WiFi, VPN, cloud environments, Active Directory, Azure Entra ID, and monitoring & SIEM tools.
  • Excellent troubleshooting skills for network, cloud, and server-side issues.
  • Familiarity with TeamViewer for remote support and Jira for ticket management.
  • Strong interpersonal skills and the ability to interact professionally with global stakeholders.

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